Kora Real Estates Privacy Notice

Kora Real Estates is committed to ensuring your privacy is protected. Our use of your personal information is governed by this Privacy Notice.

  1. Who We Are

    Kora Real Estates Limited acts as a controller for the personal information that it collects and uses about you. We may also act as a processor in some instances. In all cases, we will treat your personal information as confidential and in accordance with applicable data protection legislation.

  2. What Personal Information is Covered

    Personal data – Information that tells us something about you, such as your name, contact details, date of birth, and bank account details.

    Special Category data – Sensitive information under data protection legislation, including health data, religion, or sexual orientation.

  3. What Personal Information We Collect

    We collect your full name and necessary contact details (such as phone number, email address, and address) whenever you engage with us. Additional personal information may be collected depending on the service we provide, such as:

    Your marital status, gender, date of birth, nationality, and tax status
    Employment details, national insurance number, residential status, bank details, and credit history
    Proof of identity, such as passport or driving licence

  4. How We Collect Your Personal Information

    Direct interactions – Personal information you disclose when you fill in forms, surveys, or correspond with us by post, phone, email, live chat, web, social media, or otherwise.

  5. How We Use Your Personal Information

    We process the information you provide or obtain from other sources to provide you with products and services and answer any questions you may have. The legal bases for processing your information include:

    • Performance of a contract – Necessary for the performance of a contract to which you are a party.
    • Legal obligation – Necessary for compliance with a legal obligation, such as identity verification and fraud prevention.
    • Consent – Clear and unambiguous consent for processing your data, such as for marketing purposes.
    • Legitimate interest – For network and information security, web analytics, updating customer details, lettings, sales, and other core services.
    • Performance of a contract – Necessary for the performance of a contract to which you are a party.
    • Legal obligation – Necessary for compliance with a legal obligation, such as identity verification and fraud prevention.
    • Consent – Clear and unambiguous consent for processing your data, such as for marketing purposes.
    • Legitimate interest – For network and information security, web analytics, updating customer details, lettings, sales, and other core services.

  6. Who We Share Your Personal Information With

    We share personal information with our regulators, governmental or quasi-governmental organisations, law enforcement authorities, and courts as required by law. We also share information with third-party service providers to provide products and services on our behalf. These include IT systems providers, referencing agencies, and other business services providers.

  7. How We Keep Your Personal Information Secure

    We have measures in place to ensure your personal information is safe, including secure client software systems and restricted access to physical records. We provide data protection training to all employees and workers who need access to and process personal information.
  8. How Long We Keep Your Personal InformationWe retain your information for as long as necessary for the purposes outlined in this privacy notice and to fulfil our legal and regulatory obligations. Typically, information is kept for 7 years after last contact, but this period may vary depending on legal or contractual obligations.

  9. Overseas Transfers of Your Personal Information

    Some third parties and agents we work with may be based outside the European Economic Area (EEA). Whenever we transfer your personal information outside the EEA, we ensure it is protected by using appropriate safeguards.

  10. Your Rights in Relation to Your Personal Information

    • Right of access – Request copies of your personal information.
    • Right to rectification – Request correction of inaccurate information.
    • Right to erasure – Request deletion of your personal information in certain circumstances.
    • Right to restrict processing – Request restriction of processing in certain circumstances.
    • Right to object to processing – Object to the processing of your personal information in certain circumstances.
    • Right to data portability – Request transfer of your personal data.
    To exercise any of these rights, please contact us via our contact page.

  11. How to Contact Us

    For any questions, comments, or requests regarding this Privacy Notice or how we handle your personal information, please visit our contact page.

  12. Privacy Notice Last Updated

    This Privacy Notice was last updated on 19th June 2024.